Return & Exchange Policy
Simple, transparent, and built to support your wholesale business.
“At the core of our business is a commitment to premium quality. We don’t just supply hair; we partner in your success. If something isn’t right, we fix it—fast.”
Eligible for Return
Within 15 days of delivery
- Factory Defects: Structural issues, incorrect hair texture.
- Unopened: Items must be in original factory state with net intact.
- Wrong Length: Bundle length deviates significantly from specs.
Not Eligible
Please inspect before processing
- Altered Hair: Bleached, dyed, cut, washed, or chemically treated.
- Custom Orders: Customized wig caps or bespoke colors.
- Exceeded Time: Requests made after 15 days of tracking delivery.
How It Works
01
Submit Request
Contact your account manager via WhatsApp/Email with clear photos/videos.
02
Quick Review
Our QC team will review data within 24 business hours to guide return.
03
Ship & Solve
Send package back. Once inspected, we rapidly ship replacements.
Who Pays for Shipping?
If the return is due to our error (wrong item, factory defect), we cover 100% of the return shipping costs. For standard exchanges (e.g., your salon client changed their mind about a hair texture), the buyer is responsible for round-trip logistics fees.