Privacy Policy
Last Updated: May 2026
Trust is the foundation of wholesale partnerships. This Privacy Policy describes how your personal information is collected, used, and protected when you visit or submit inquiries on our platform. We treat your corporate and personal data with the same premium care we give to our hair products.
Core Data Highlights
Secure SSL
All transaction and inquiry data is encrypted securely.
No Spam / No Selling
We never sell your contact or store data to third parties.
B2B Focused
Data collected is strictly for logistics, orders, and business updates.
1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you register a wholesale account or submit an order inquiry through our forms, we collect certain information from you, including:
- Identity Data: Name, Business/Salon Name, Company Registration details (if applicable).
- Contact Data: Shipping address, billing address, email address, and phone number (including WhatsApp for quick communication).
- Financial Data: Finalized transaction billing details processed securely via external encrypted payment gateways.
2. How Do We Use Your Personal Information?
We use the inquiry and order information that we collect generally to fulfill any orders confirmed through our managers (including processing your payment information, arranging for shipping via global couriers, and providing you with commercial invoices and/or order confirmations).
Additionally, we use this information to:
- Communicate with you regarding stock availability, custom wig/bundle production updates, and logistics tracking details.
- Screen our custom orders for potential risk or fraud.
- When in line with the preferences you have shared with us, provide you with private catalogs, exclusive B2B price lists, or updates relating to our new premium hair arrivals.
3. Sharing Your Personal Information
We share your Personal Information with reliable third parties to help us fulfill your orders and handle business logistics smoothly, as described above. For example:
- We use secure external systems to power our online hair catalog and business data management.
- We share details with premier international couriers (DHL, FedEx, UPS) to ensure your raw hair and wig shipments reach your salon or warehouse directly.
- We use Google Analytics to help us understand how our wholesale clients browse and use the Site.
4. Cookies & Tracking Technology
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to maintain your login status, recognize your business preferences, and optimize your overall browsing experience.
You can choose to disable cookies through your individual browser settings, though some functional parts of our online B2B catalog may become inaccessible.
5. Data Retention & Your Rights
When you submit an inquiry or place an order through our specialists, we will maintain your Order Information for our secure records unless and until you ask us to delete this information.
If you are a European or UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our dedicated support channels.
Contact Our Data Compliance Team
For more information about our privacy practices, or if you have questions regarding your business data, please contact our support desk via email or drop a message directly to your designated account manager.
