Privacy Policy
Last Updated: May 2026
Trust is the foundation of wholesale partnerships. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our platform. We treat your corporate and personal data with the same premium care we give to our hair products.
Core Data Highlights
Secure SSL
All transaction data is encrypted securely.
No Spam / No Selling
We never sell your contact or store data to third parties.
B2B Focused
Data collected is strictly for logistics, orders, and business updates.
1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you register a wholesale account or attempt to make a purchase, we collect certain information from you, including:
- Identity Data: Name, Business/Salon Name, Company Registration details (if applicable).
- Contact Data: Shipping address, billing address, email address, and phone number (including WhatsApp for quick communication).
- Financial Data: Payment details processed securely via external encrypted payment gateways.
2. How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this information to:
- Communicate with you regarding stock availability, custom wig/bundle production updates, and tracking details.
- Screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, provide you with information, exclusive B2B price lists, or advertising relating to our new hair arrivals.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
- We use external systems to power our online catalog and data management.
- We share details with premier international couriers (DHL, FedEx, UPS) to ensure your hair shipments reach your salon or warehouse directly.
- We use Google Analytics to help us understand how our customers use the Site.
4. Cookies & Tracking Technology
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to maintain your login status, remember your wholesale cart items, and optimize your overall browsing experience.
You can choose to disable cookies through your individual browser settings, though some functional parts of our wholesale catalog may become inaccessible.
5. Data Retention & Your Rights
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you are a European or UK resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our dedicated support channels.
Contact Our Data Compliance Team
For more information about our privacy practices, or if you have questions regarding your business data, please contact our support desk via email or drop a message directly to your designated account manager.